Unplug your router, and wait for a couple of minutes to completely reset the connection.

If possible, use a cable connection instead of a wireless connection.

If you’re using a Wi-Fi connection, try switching to a different channel.

Disconnect all the other devices connected to your router.

Stop all active downloads except Malwarebytes.

Make sure your connection is working properly: Malwarebytes for Windows will open once the installation completes successfully.If you’re experiencing bandwidth issues or your network connection is unstable, your computer may have trouble downloading and installing new apps and programs. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button.

Please attach the file in your next reply. To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop

Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.

It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.

Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on.

All user configurations and other data are removed. The Premium license key is backed up and reinstated.

Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.

The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis.

Gather Logs: Collects troubleshooting information from the computer.

The Advanced menu page contains four categories:

Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.

Double-click mb-support-X.X.X.XXXX.exe to run the program

Malwarebytes download for windows 10